Singtel GOMO: Fix for Mobile Data / Internet that’s intermittently working

Are your Singtel GOMO Internet / mobile data intermittenly working – sometimes you can browse the Internet and there are times where you can’t even connect despite you have restart your phone and turn off and back on the mobile data/cellular connection?
Your SingTel GOMO unable to connect to Internet? Check out the fixes below!

Well, you are not alone. The same thing happened to me before and I guess this is partly of Singtel GOMO mistake not really as they don’t really give the easy-to-read instruction on how to setup the mobile data connectivity for their Singtel GOMO SIM Card. On this article, I’ll show you how you can fix this intermittent Internet connection.

  • This article share the simple fix for SingTel GOMO intermittent Internet connection / mobile data.
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Here’s the fix for your Singtel Gomo Intermittent Internet connection

The intermittent Internet connection issue when using your SingTel GOMO SIM Card is happening mostly due to these 2 reasons: 1) you are running out of your Internet quota / mobile data or 2) you are using the wrong APN (Access Point Name) a.k.a the gateway setting to the Internet. Check out the steps below on how to fix it.

1) Check your Singtel GOMO Internet Quota / Mobile Data Leftover

a) Install Singtel GOMO app if you have not installed it previously. Here’s the link to get SingTel GOMO app.

AndroidSingTel GOMO app on Google Play Store
iOSSingTel GOMO app on Apple App Store

b) Open Singtel GOMO app. Ensure you are not connected to Wi-Fi when you are opening the app. If you are now connected to Wi-FI, please disconnect Wi-Fi and ensure your GOMO cellular data is turned on.
c) Once the Singtel GOMO app is opened, you should be able to see the leftover mobile data that you have.

In any case it has reached zero MB, that’s the reason you can’t connect to the Internet. In that case, wait for your next cycle or top-up your Singtel GOMO data.

2) Check and Setup Correct Singtel GOMO APN Settings

APN (Access Point Name) is the “gateway” between your phone and your telco operator (in this case SingTel), to enable you to connect and browse the Internet. On most cases, Singtel GOMO default APN setup is the wrong one – not sure why – hence resulting you can’t connect to the Internet / intermittently get disconnected from the Internet while browsing.

Follow these steps to check and setup the correct Singtel GOMO APN Settings.

On Android (the steps & menu may vary on different Android devices):

a) Go to Settings > Mobile Network > Access Point Name.
b) Tap on New APN or edit existing.

On iOS (iPhone / iPad):

ios 15 settings
Go to Settings > Cellular > Cellular Data Network.

a) Go to Settings > Cellular > Cellular Data Network.

On both Android and iOS:

a) Enter the following settings for Cellular Data / Internet.

ItemCellular Data / Internet
Username<leave blank>
Password<leave blank>

b) Enter the following settings for MMS.

Username<leave blank>
Password<leave blank>
MMS Proxy165.21.42.84:8080
MMS Max Message Size307200
MMS UA Prof URL<leave blank>

Once you have setup the APN settings like above, try opening your browser and key in your favorite website (such as – if you have Internet quota / mobile data leftover, after changing the APN to the correct one you should now be able to connect and browse the Internet.

Bring it all together

Another day another helpful tips – this time I shared how to fix Singtel GOMO intermittent Internet connection. Let me know on the comment below in case you are still encountering issue connecting to the Internet even after checking and setting up Singtel GOMO SIM Card like what have been mentioned above, I’ll be happy to assist.

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9 thoughts on “Singtel GOMO: Fix for Mobile Data / Internet that’s intermittently working

  • December 3, 2022 at 3:16 pm

    Hi, came across your site while trying to figure out what’s wrong with my iPhone connection. Glad it is not the phone itself but Gomo plan, I’m trying your method and will see if it works for the next few days. But really thanks for this article! My holy grail

  • December 29, 2022 at 7:54 am

    Hi, fixed my iPhone connection problem with your APN settings and it worked for a while. However, it’s now again back to “Waiting for Network” when I switch to data. Tried restarting phone and removing/inserting SIM card again – doesn’t work 😓

  • February 22, 2023 at 11:44 am

    Thanks for this!
    I did the above and my issues still exists.
    Certain locations I will get bad or no conection at all.
    I have change sim card and various troubleshooting methods source from youtube and google
    It only happened after I change from 4G tp 5G gomo plan.
    The only thing I havent done is do a hard reset.
    The next course of action is of cos to change my mobile provider… just wondering if you have any other tips for mroe testing?

    • March 3, 2023 at 9:41 pm

      Hi Edwin,

      Likely your phone is stucked on 5G while there’s (likely) no 5G recepetion on the area.
      Try disabling 5G and only connect to 4G – at least to test out whether the defect is with the new SIM Card, with the phone or just with the reception area.
      Hope the issue is just the 5G reception area.

  • May 18, 2023 at 9:26 am

    I solved this problem with GOMO guide but one fine day, hicard does not work anymore. Then I reset the mobile data setting which goes back to eideas and it worked. The next day, it failed again and I had to go back to hicard. I am totally lost at this point.

  • July 7, 2024 at 1:17 pm

    a check with Gomo Chat(Zenmo), it should be:
    e-ideas for local
    hicard for oversea roaming


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