TPG Mobile Support Contact Number & Tips to get your queries answered | Singapore

Using TPG mobile in Singapore? Wondering how to contact them to answer your queries or troubleshoot issues you are facing with your TPG mobile number? Well, you are on the right page. But before contacting support, I would suggest you to check the past articles I wrote about TPG Singapore, they may answer your queries or solve your issues, check them out here: TPG Singapore articles@JILAXZONE.

TPG Mobile (or TPG Telecom) is one of the newest telco company here in Singapore, though actually they are not that new. TPG has been here since 2016 (check here). It’s an Australian-based telecommunication company, founded back in 1986 (here for more details).

TPG Mobile Singapore FREE SIM Card Promotion
Back in 2019, I got my TPG Mobile FREE Unlimited Data SIM Card and has been a happy customer since then

Here’s how to contact TPG Mobile Singapore Support if you have issues.

Unfortunately at the time this article is written, there’s no contact number I can find to contact them, but I manage to find how a way to contact them by email. So yes, you can email them. On my case, the support replied within less than 24-hour.

1) Email to

2) Inside your email, don’t forget to mention your TPG mobile number.

3) Use the problem summary on your email title. Such as: “TPG Mobile Number gets deactivated”.

Here’s Tips to get answer quickly by TPG Mobile Singapore Support

While your actual mileage may vary, but here’s what I did when contacting them a few times to troubleshoot issues with my TPG Mobile Singapore number and get replied in less than 24-hour window:

1) Keep the email short. Don’t brag and don’t complain (too much). Cut to the chase on your issues.

Eg: When you have issues with payment, you are getting double charged, just stay to the fact that you are getting charged double and ask how support can help on it.

2) Send them new email each time. Once support give their reply and you have further queries/you need to answer support questions, sending them a new email, rather than replying to the existing email.

On my case, when I replied to support queries, I didn’t get replied but when I send them a new enquiry email with my answers to their queries, I got reply immediately. Again, your own experience with them may vary.

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12 thoughts on “TPG Mobile Support Contact Number & Tips to get your queries answered | Singapore

  • March 19, 2021 at 7:52 am

    please help me I tried to click renew my account No. ****2159 & I pay 10$ Through online
    but still don’t have internet my balance is 10$ until now,
    what happen & I received the txt message like this as the payment for the renewal of your TPG 50GB sim only is not successful.

    please help me to activate my renewal 50gb I have already load 10$

    • March 21, 2021 at 7:49 am

      Hi Ruben,

      You may want to write your issue to TPG Support here: “” as I am not TPG employee. Tell them your issue is and they should be able to help.

  • April 20, 2021 at 9:26 am

    kindly assist XXXX8722 & I pay 10$ Through online
    but still don’t have internet my balance is 10$ until now,

    please help me to activate my renewal 50gb I have already load 10$

  • April 30, 2021 at 2:49 pm

    As I’m not so certain of changing to TPG, I would like to go to your office to make enquries to convert the plan. Pls do let me know the office location and do I need an appointment to meet your staff for some enquries.
    Thank you and best regards

    • May 5, 2021 at 6:33 am

      Hi Esther,

      Thanks for your enquiries, but I’m not a TPG employee. I’m just someone who has used TPG service and happy with it.
      And unfortunately, TPG never stated their office location and instead give only their support email address: to go with. So I guess, you can ask questions to their support email address, stated above.

  • September 18, 2021 at 8:16 pm

    Hi, just want to know if my tpg $10 subscription can be used to activate my business whatsapp account?
    Nicholas (TPG number)
    (email address)

    • September 19, 2021 at 8:09 pm

      Hi Nicholas,

      Your TPG number should be able to be used to activate WhatsApp Business Account.

  • November 19, 2021 at 2:02 pm

    I have just subscribe a Senior SIM Plan paying $5/- monthly.
    I chose to pay in cash at your authorised outlets .
    However, I wish to pay $20 in advance to cover the following months subscription.
    Can this arrange be made at the outlet in Clementi Mall. ?
    Thank you

  • September 29, 2022 at 4:28 pm

    my tpg hp line not working ..can’t dial out or receive incoming call . please rectify.. Fyi I have done my monthly payments without failed and my last payment dated on 6th Septmeber 2022.

  • February 9, 2023 at 8:01 am

    my sim locked. asking PUK code

    • February 14, 2023 at 6:40 am

      Hi Shanmugam Sivan,

      Better contact TPG/SIMBA respective customer service to get official way to unlock your SIM Card.


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